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Using accented letters (or special characters) in aliases.txt

Environment: Site Configuration, File Manager, Wordlist files, Aliases.txt Oracle B2C Service Resolution: Accented letters (or special characters) can be used in the aliases.txt file...
Some top-level values do not show in a drill-down

Environment: Analytics, All versions Resolution: Values missing from top level: When using multiple levels for drill-down reporting, a value at the top level will only display if there are drill-down...
Article not the top result when title of that article is the search terms

Environment: Oracle B2C Service Knowledge Advanced Search Issue: The search terms I used were an exact title of a document, but I have to scroll through the search results to find the titled article...
Length of time the Incoming Chat Toast Invitation is displayed

Environment: Toast notification agents receive prior to accepting a chat request. Chat - Agent Console Oracle B2C Service, All versions Resolution: The CHAT_ALERTFORM_AUTOCLOSE_TIMEOUT configuration...
Toast Pop-up timing

Environment: Desktop Alerts, also known as Toast Notifications Service notifications that also appear in Notifications from navigation pane. Issue: Agents have toast notifications appear in the...
Referring Sites report not consistent with Top Referring Searches From Google report

Enviroment: November 2011 and newer version Resolution: The Referring Sites report (ID 163) provides a list of sites that referred a user to any of the interface end-user pages...
When searching, best matches do not appear at the top of the search results

Environment: Phrase Searching, Customer Portal, Analytics Oracle B2C Service, All versions Resolution: If your search results do not appear to have the strongest matches listed at the top, this...
Configuring google mailboxes with and without 2 step verification

Environment: Oracle B2C Service, Techmail Resolution: Google has implemented 2-Step verification for mailboxes. By default, if techmail is configured to use the account password it will be...
Report query processes too much data

Environment: Analytics Issue: Sometimes when I generate a report, I get a pop-up message indicating that the query processes too much data. Unable to Process Report This query processes too much...
I receive an error when entering the TAP URL in a browser, {"message":"","errorCode":"404"}

Environment: Oracle TAP on an iPad or iPhone Oracle Human Capital Management Cloud (Oracle HCM Cloud) Also known as Mobile Agent App / Oracle Tap NOTE: Oracle B2C Service Mobile Agent App (TAP)...

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Documentation (152)

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Customer Portal » \RightNow\Utils\Text valid date (year, month, and day are a valid combination) in the " y -m-d h:m:s" format. isValidDate Last Updated: 10/23/2018
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Customer Portal Communicator ( unknown Y ) Static RightNow.Chat This namespace contains functions Last Updated: 10/23/2018
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Overview of the Customer Portal Avatar Library You can set these attributes for the avatar library. file size: default= 150k ; max= 250k file type Last Updated: 06/27/2022
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Overview of the Customer Portal Avatar Library can set these attributes for the avatar library. file size: default= 150k ; max= 250k file type Last Updated: 08/19/2024
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Overview of the Customer Portal Avatar Library You can set these attributes for the avatar library. file size: default= 150k ; max= 250k file type Last Updated: 06/27/2022
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Overview of the Customer Portal Avatar Library Gallery page You can set these attributes for the avatar library. file size: default= 150k ; max= 250k Last Updated: 02/18/2022
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Customer Portal ; }, _widgetBoilerplate = function(data, instanceID, Y ) { this.data = data Last Updated: 10/23/2018
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Date and Time Format Tokens for Configuration Settings preceded by a zero (01-09). %D Displays the date as MM/DD/YY (same as %m/%d/% y ). %e Displays the Last Updated: 09/09/2022
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Date and Time Format Tokens for Configuration Settings preceded by a zero (01-09). %D Displays the date as MM/DD/YY (same as %m/%d/% y ). %e Displays the Last Updated: 07/10/2026
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Date and Time Format Tokens for Configuration Settings preceded by a zero (01-09). %D Displays the date as MM/DD/YY (same as %m/%d/% y ). %e Displays the Last Updated: 06/16/2022

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