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Using accented letters (or special characters) in aliases.txt

Environment: Site Configuration, File Manager, Wordlist files, Aliases.txt Oracle B2C Service Resolution: Accented letters (or special characters) can be used in the aliases.txt file...
Some top-level values do not show in a drill-down

Environment: Analytics, All versions Resolution: Values missing from top level: When using multiple levels for drill-down reporting, a value at the top level will only display if there are drill-down...
Referring Sites report not consistent with Top Referring Searches From Google report

Enviroment: November 2011 and newer version Resolution: The Referring Sites report (ID 163) provides a list of sites that referred a user to any of the interface end-user pages...
Article not the top result when title of that article is the search terms

Environment: Oracle B2C Service Knowledge Advanced Search Issue: The search terms I used were an exact title of a document, but I have to scroll through the search results to find the titled article...
Length of time the Incoming Chat Toast Invitation is displayed

Environment: Toast notification agents receive prior to accepting a chat request. Chat - Agent Console Oracle B2C Service, All versions Resolution: The CHAT_ALERTFORM_AUTOCLOSE_TIMEOUT configuration...
Toast Pop-up timing

Environment: Desktop Alerts, also known as Toast Notifications Service notifications that also appear in Notifications from navigation pane. Issue: Agents have toast notifications appear in the...
When searching, best matches do not appear at the top of the search results

Environment: Phrase Searching, Customer Portal, Analytics Oracle B2C Service, All versions Resolution: If your search results do not appear to have the strongest matches listed at the top, this...
Configuring google mailboxes with and without 2 step verification

Environment: Oracle B2C Service, Techmail Resolution: Google has implemented 2-Step verification for mailboxes. By default, if techmail is configured to use the account password it will be...
Report query processes too much data

Environment: Analytics Issue: Sometimes when I generate a report, I get a pop-up message indicating that the query processes too much data. Unable to Process Report This query processes too much...
I receive an error when entering the TAP URL in a browser, {"message":"","errorCode":"404"}

Environment: Oracle TAP on an iPad or iPhone Oracle Human Capital Management Cloud (Oracle HCM Cloud) Also known as Mobile Agent App / Oracle Tap NOTE: Oracle B2C Service Mobile Agent App (TAP)...

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Documentation (152)

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Filter results by product or category "; $ i = 0; foreach( $contentListResponse->SummaryContents as $sc Last Updated: 02/08/2023
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Automation From Ribbon Automation From Ribbon Introduction This document is meant to provide supporting material to the ‘AutomationFromRibbonHowTo’ sample project. This document will outline screen captures with detailed... Last Updated: 02/08/2023
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How To Use This Guide -in framework. How Do I ...? —This section provides in-depth examples of performing specific Last Updated: 02/08/2023
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How To Use This Guide Getting Started — WSDL (.NET C#) . How Do I ...? —This section provides search filtering and Last Updated: 02/08/2023
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Customer Portal » \RightNow\Utils\Text Customer Portal PHP Documentation JS Documentation Back to top Javascript is disabled; several features are only available if Javascript is enabled. Public Protected Inherited... Last Updated: 10/23/2018
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Customer Portal create */){ var a = arguments, o = null, i , j, d; for ( i = 0; i < a.length; i Last Updated: 10/23/2018
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Customer Portal () { for (var i = 0, args = arguments, src; i < this.sources.length; i ++) { src Last Updated: 10/23/2018
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Date and Time Format Tokens for Configuration Settings Displays hours in 24-hour format. For example, 1 PM = 13. % I Displays the hour in 12-hour format Last Updated: 09/09/2022
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Date and Time Format Tokens for Configuration Settings Displays hours in 24-hour format. For example, 1 PM = 13. % I Displays the hour in 12-hour format Last Updated: 02/18/2026
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Date and Time Format Tokens for Configuration Settings Displays hours in 24-hour format. For example, 1 PM = 13. % I Displays the hour in 12-hour format Last Updated: 06/16/2022

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